1. Where are Sanjoya points of sale and Sanjoya dealers near me?

2. How do I pay and what are the payment options on the Sanjoya website?

3. How does Delivery, Delivery and Shipping work at Sanjoya?


• Sanjoya uses SendCloud, a so-called transport broker, to transport your order to your delivery address. For every order you place with Sanjoya you will receive a track & trace code, so that you can consult the status of the shipment. Depending on your wishes, the order and the options per carrier - consider factors such as reliability, home delivery or pick-up depot, delivery time and safety, we select the carrier that best suits your order. In Belgium this is usually BPost, while for other countries such as the Netherlands, Germany and other countries it varies from BPost, DHL, UPS, DPD, FedEx, MikroPakket, etc. 
• Delivery time for jewellery that is in stock varies for Belgium, the Netherlands, Luxembourg and Germany from one to three working days. Delivery times for other countries differ per country and will be made clear to you when you place the order. For items that are not in stock (including custom-made jewelry), the adjusted delivery time will be clearly agreed with you during the ordering process and can take up to six weeks. If the delivery does not correspond to the time frame that we agreed with you, you have the right to cancel your order free of charge and you will receive a refund of the purchase amount. This with the exception of delays that occur due to the carrier (such as lost packages).
• If you are absent during the time of delivery by the carrier, the package will be offered again. Inform the carrier directly and as soon as possible if you are not present for a scheduled delivery. If necessary, inform the carrier when a planned delivery would suit you, stating your preference (for example, delivery at a collection point, or at the neighboors). What is or is not possible differs per carrier. 
• Private customers in the countries Belgium, the Netherlands, Germany, Luxembourg, France and the United Kingdom do not pay shipping costs for delivery. For all other EU countries, transport costs are € 15. If the delivery is not free, you will be charged for it during the ordering process and made clear, of course prior to the moment of payment and placement of your final order.   

4. I have not received an order confirmation email. What should I do?

5. How do I change my Sanjoya account password?

6. How does the Right of Return work and what is the withdrawal period?

• You can return a purchase that does not meet your needs within two weeks. Use the model form for withdrawal agreement that you must send to info@sanjoya.eu within two weeks after receipt of the package. After receipt of the returned order, you will receive the purchase amount back within five working days. Please note, returned jewelry may not have any signs of wear and should preferably be returned well protected in the original and undamaged packaging. Excluded from the right of return are specifically custom-made jewelry and/or jewelry with an inscription. You cannot undo a purchase with these jewellery. 
• We advise you to keep the proof of shipment and to return the package insured. This is to avoid problems later on. 
• The costs for returning unwanted items are the responsibility of the customer. For the full explanation, go to the page about 'Delivery and Returns'.   
  

7. Can I have a piece of jewellery engraved by Sanjoya?

8. How does the Pricing Policy work at Sanjoya?

• Prices as stated on the Sanjoya website are correct, subject to typing errors. Due to constant price changes of precious metals, gemstones and factors such as transport and inflation, the prices of jewelry are also regularly adjusted on the Sanjoya website.
• 21% VAT is charged on all jewelry to end consumers. 
• On the United Kingdom site, all prices are quoted in Pounds Sterling.  

9. What discounts does the Sanjoya website offer?

• Sanjoya works with fixed recommended retail prices that apply to both the Sanjoya points of sale and the Sanjoya website. However, it is possible that an item is offered at a lower price on the Sanjoya website than at the Sanjoya jeweler. This only occurs if a model leaves the Sanjoya collection. It is up to the Sanjoya point of sale to take over the discount as shown on the Sanjoya site, we cannot impose that on anyone. Despite the fact that Sanjoya works with fixed recommended retail prices, it occasionally happens that Sanjoya dealers deviate from the prescribed price policy and offer items more expensive or cheaper in their webshop or store. 
• If you have a Sanjoya discount code, you cannot use any other discounts in addition to this discount. Conversely, you cannot use a discount code on discounted items. You can save the discount code for a next order.  

10. Sanjoya jewellery is out of stock. Is it available?

11. Desired size of jewellery is not on the website. What is possible then?

12. What is my ring size, wrist size or the size of a necklace I want?

• To determine your ring size, use the instructions in the printable Sanjoya ring size selector. A few tips and additional remarks: Preferably measure your ring size at room temperature. An environment that is too hot or too cold will cause the size to be incorrect. In pregnant women, the fingers may be slightly swollen, so that the ring may be too large after pregnancy. Please note this when measuring your ring size. If the model you have chosen is a wide ring, it will be smaller than a narrow model. 
• To measure your wrist size, wrap a string or tape measure around your wrist, or read the size of a bracelet that fits well by placing a tape measure next to it. Pay attention to the wrist bone and do not wrap the rope or measuring tape too tightly around your wrist. 
• To determine which chain size (necklace size) you want, you also use a string or measuring tape. You can also determine the chain size by placing a measuring tape next to a well-fitting chain. Please note that the jewelry you have in mind falls just like the jewelry you use for measurement. When measuring a chain size, keep in mind that you may want to attach another piece of jewelry such as a pendant to the chain. 
• Send us the size you have determined by email to info@sanjoya.eu. If we do not have the size you want in stock, or if the piece of jewelry you want has to be custom made, we will let you know as soon as possible what the options are, possibly stating a price quote.  

13. Can a Sanjoya piece of jewellery also be delivered in gold?

• Almost all sterling silver Sanjoya jewellery is also available on request in 14 or 18 kt gold. If necessary, try on the Sanjoya jewellery in a nearby Sanjoya point of sale and ask your dealer for a price quote before ordering it from the dealer. 
• Custom gold jewelry cannot be returned. 
• 14 karat gold (also referred to as 585) has a gold content of 58.5% while 18 karat gold (indicated with 750) has a gold content of at least 75%. Because gold is a relatively soft precious metal, it is made harder and stronger by adding other adding metals. The prices of gold fluctuate every day, which means that the selling price of gold jewelry is also subject to fluctuations.  

14. How does registering and unsubscribing for the Sanjoya newsletter work?

15. What is the difference between silver, sterling silver and gold plated?

• Sanjoya only uses Sterling Silver for the production of silver jewelry. Sterling Silver is the name for silver with the first content of silver. First grade (925/1000) is an alloy of 92.50% silver and 7.5% copper or other metal. Pay attention to this -also elsewhere- when purchasing your jewellery. Where Sanjoya speaks of 'Gold-plated', the basis and surface for the gold-plated layer is always Sterling Silver, unless it concerns jewelery made of gold or other (precious) metals. Under 'Material' you will find in the search filter which material was used for the manufacture of your jewellery.
  For the plating of the jewelry, Sanjoya usually uses a gold layer of 2 microns of 24 carat gold. A so-called gold flash is applied over this gold top layer to provide extra protection for the gilding layer. With this we guarantee a very good quality. 
• Some usage instructions for gold plated jewelry:
  The disadvantage of gilding is that your jewellery will lose the gold top layer over time. To ensure that a gold-plated piece of jewellery lasts a long time, we advise you not to shower, swim, wash hands, clean, etc. with a gold-plated piece of jewelry. become. Please note that LED light as well as packaging material can also affect the top layer of your jewellery.  

16. Are Sanjoya jewellery always rhodium plated?

17. Do all Sanjoya jewellery have a quality mark?

18. How much warranty do I get on Sanjoya jewellery?

19. How do I submit a Complaint?

20. Can I have my Sanjoya jewellery wrapped as a gift before shipping?